Frequently Asked Questions
Yes, we ship all over the world.
Kindly note that shipping does not include any taxes and/or customs fees according to your destination country regulations. For more information see below.
Orders ship out within 5 business days. Actual shipping duration depends on your package destination country and the selected shipping service.
Please note shipping time estimations do not include our processing time above. For more details, please see below shipping options.
All orders ship from Israel. We offer the following shipping options:
ECO Post / Standard Shipping, by Israel Post
For most destinations we’ll ship your order by Eco Post service, which takes 7-12 business days to arrive to most destinations and is fully trackable. If that service isn’t available for your country, your order will be shipped by Registered Air Mail which takes 1-3 weeks to arrive and tracking is available only until the package leaves Israel. Please note that on some occasions, a delay (customs/weather/holiday/other) may occur and your order can take up to 30 business days to arrive.
You can choose to upgrade your shipping to FedEx, which offers the fastest and most reliable shipping.
Please note that the buyer is responsible for any duties and taxes that your package may incur on arrival.
> When choosing shipping options please keep in mind that the shipping time does not include the time it takes to make your order.
> All shipping options except for FedEx may be subject to customs/weather/holiday/other delays that are out of our control. To be on the safe side, when it's time critical, please choose FedEx at checkout.
> Shipping fees do not cover customs where those apply.
USA customers: No customs! Israel has a free trade agreement with the US, hurray.
All other destinations: Maybe; Please check with your local customs prior to ordering to avoid surprises. Kindly note that shipping does not include any taxes and/or customs fees according to your destination country regulations.
Shipping fees do not cover customs.
My items are designed and crafted ethically and locally from vegan materials.
Print quality and color may vary from piece to piece. Please allow small imperfections, as they are a part of the beauty of handmade items.
Some items take longer to create, and so we make them in small batches at a time. Once we know when we'll be to ship those out again, Pre Orders will open!
The estimated shipping date is written in each listing's description, right at the top.
We'll ship it all together once your complete order is ready!
We want you to love your purchase! If for any reason it doesn't work for you, we accept returns up to 30 days from receiving the package. Please email us at firstname.lastname@example.org.
Items must be returned in their original condition and in their original packaging, to protect them on their way. Once the goods arrive back to our studio, in the original and unused condition, we will process the refund for the goods.
Please note that shipping charges are non-refundable, and you must pay for the return shipping.
~ All SALE order are final, and cannot be returned or replaced.
We'd be happy to re-ship the package to you! Kindly note additional postage fees may apply; we'll do our best to avoid such.
If you'd like a refund instead of a re-ship we'll process your refund once the package arrives back to our studio -5% handling fees. Shipping charges are non-refundable.